Continuous Improvement


  • Reviews existing processes and gathers pertinent data and/or information to identify possible areas for improvement and recommends strategies and action plans in implementing proposed changes.

  • Determines and weighs the risks and opportunities involved in pursuing recommended changes.

  • Develops feedback mechanism on implemented changes.

  • Creates an environment that encourages innovative solutions that significantly improve value to customers, stakeholders and partners.

  • Takes an active role in leading change efforts. Explains impact of change on individual and organizational roles and accountabilities.

  • Searches for best practices within the organization, industry or profession as a reference for improvement.